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Privacy Policy

This policy sets out how we use your information and provides you with information about the personal data we collect, how we keep it secure, how we ensure your privacy is maintained and your rights relating to the personal information we hold about you.

This policy applies to you if you purchase or use any of our products or services, if you visit our website and shop online or use your mobile device and provides you with information about:

  • THE TYPES OF PERSONAL DATA WE COLLECT
  • HOW WE USE PERSONAL DATA
  • WHO WE SHARE PERSONAL DATA WITH
  • OUR USE OF COOKIES
  • HOW WE PROTECT PERSONAL DATA
  • HOW LONG WE KEEP PERSONAL DATA
  • YOUR RIGHTS
  • THE LEGAL BASIS FOR USING PERSONAL DATA
  • HOW TO CONTACT US
  • LINKS TO OTHER WEBSITES
  • POLICY UPDATES

WHO WE ARE

We understand that privacy and the security of your personal information is extremely important and we are committed to maintaining the trust and confidence of the visitors to our websites and our customers by keeping your personal data secure and respecting your privacy rights.

We will always handle your data fairly and legally and are committed to being transparent about the data we collect and how we use it.

We don't rent or trade information about you with other organisations and businesses.

THE TYPES OF PERSONAL DATA WE COLLECT

We may collect the following information about you:

  • your name
  • your age or date of birth
  • your gender
  • your contact details (postal, billing and delivery addresses, telephone numbers and e-mail address)
  • details of your purchases and orders
  • information about any services we provide to you
  • your on-line browsing activities on our websites
  • your account login details, including user name(s) and password(s)
  • when you purchase or order products and services, your bank account or payment card details
  • your communication and marketing preferences
  • your interests, preferences, feedback and survey responses
  • your location
  • your IP address
  • your correspondence and communications with us
  • publicly available personal data, including any you have shared via public platforms and social media.

Our websites are not intended for children and we do not knowingly collect data relating to children.

The types of data listed above is not exhaustive and, in some instances, we may need to collect additional data for the purposes set out in this policy or to provide you with certain products and services. We may collect some of the above personal data directly from you, for example when you set up an account on our websites, or send an email to our customer services team. Other personal data is collected indirectly, for example your browsing or shopping activity. We may also collect personal data from third parties who have your consent to pass your details to us, or from publicly available sources.

HOW WE USE PERSONAL DATA

The information we collect may be used to:

  • provide products and services to you
  • process your orders
  • take payment from you or provide you with a refund
  • manage any account(s) that you hold with us
  • mange any reward or loyalty programs you participate in
  • verify your identity and ensure that our customers are genuine
  • detect and/or prevent crime or fraud, and related purposes
  • carry our statistical analysis
  • conduct market research
  • help us understand more about you as a customer
  • personalise your shopping experience
  • tailored our websites to you
  • improve our services, store, apps and websites
  • contact you about products and services
  • provide online advertising
  • help answer your questions and solve any issues you have
  • manage customer service interactions with you

We will only use your personal data for marketing purposes with your consent. We may do this by post, email, text message, online or through social media, push notifications via apps, or other electronic means and will aim to update you only about those products and services you are interested in or which relevant to you.

You may amend your marketing preferences and have the right to opt out of receiving promotional communications at any time, by:

  • changing the marketing preferences on your account(s)
  • clicking the “unsubscribe” link in our emails
  • contacting us (see CONTACT US )

We won't send you marketing messages if you tell us not to, but we will still need to send you occasional service-related messages.

As part of the registration process for our newsletter, we collect personal information. We use that information to: tell you about our offers, products and services; contact you if we need to obtain or provide additional information; check our records are correct and up-to-date; and make sure that you’re happy and satisfied with our service.

If you are a member of any of our reward or loyalty schemes we may collect data directly from you, as well as analysing your browsing and purchasing activity, on-line and your responses to marketing communications. The results of this analysis, together with other demographic data, allows us to personalize the information and offers we send to you, make that are relevant to you and understand more about you as a customer. We use software and other technology (automated processing) to do this.

If you visit our websites, you may receive personalized advertisements whilst browsing other websites. Any such advertisements will relate to the products you have viewed whilst browsing our websites on your computer or other devices. These advertisements are provided by us through specialist providers using ‘cookies’ placed on your computer or other devices.

When you visit our websites, we use service providers, like Google Analytics , to collect internet log-in information and details of visitor behavior patterns. We do this to understand how visitors use our websites. This information is only processed in a way which does not identify anyone.

WHO WE SHARE PERSONAL DATA WITH

We work with partners, suppliers, service providers and agencies and may need to share your personal information with them to provide certain services. However, we will only do so where they meet our standards for processing data and have confirmed that they have appropriate data protection and security controls in place. We will only share information with them that is necessary for them to provide services to us or directly to you and our contracts with them prevent them from using your personal information for any other purposes.

These include:

  • Supplier Partners - trusted partners who supply products and services on our behalf
  • Delivery Partners - for you to receive the products you have ordered
  • Payment Providers - who take and manage payments
  • Marketing Companies - who help manage our electronic communications with you
  • IT Companies - who support our websites and information systems

We will not otherwise disclose your personal information to anyone else.

We will not sell or rent our customer data to other organisations for marketing purposes.

OUR USE OF COOKIES

Our websites use cookies to collect information.

This includes information about browsing and purchasing behavior by people who access our websites. This includes information about pages viewed, products purchased and the customer journey around our websites.

HOW WE PROTECT PERSONAL DATA

We are committed to keeping your personal information safe and secure and use appropriate security measures to protect your information including:

  • encryption of data
  • security controls to protect our information systems from external attack
  • access controls to our information systems
  • logical separation of our systems and information
  • penetration testing of systems
  • internal information security policies
  • personal data and information security training for our employees
  • security assessments of all our service providers who may handle your personal information
  • never asking you for your passwords
  • advising you never to enter your account number or password into an email or after following a link from an email.
  • We will never ask you for your passwords or to confirm your credit card or payment details via email.

We recommend that you:

  • keep your account passwords private
  • change your password often
  • do not use the same password for multiple accounts or websites
  • do not enter your account number or password into an email or after following a link from an email
  • security controls to protect our information systems from external attack
  • access controls to our information systems
  • logical separation of our systems and information

HOW LONG WE KEEP PERSONAL DATA

Unless we are required to by law, we will not retain your data for longer than necessary for the purposes set out in this policy.

Different retention periods apply for different types of data, however the longest we will normally hold any personal data for is 6 years.

THE LEGAL BASIS FOR USING PERSONAL DATA

We are required to set out the legal basis for our ‘processing’ of personal data.

We collect and use your personal data because is it necessary:

  • for our legitimate interests (as set out below)
  • to fulfil our contractual obligations to supply products and services
  • to exercise our contractual rights and remedies
  • to comply with our legal obligations

In general, we only rely on consent as a legal basis for using your personal data in relation to sending direct marketing communications to you via email. You have the right to withdraw consent at any time and, where consent is the only legal basis for processing your personal information, we will cease to process data after consent is withdrawn. Normally, the legal basis for using your personal information is that it is necessary for our legitimate interests.

This includes:

  • selling and supplying products and services to our customers
  • processing orders and dealing with enquiries from our customers
  • protecting our customers, employees and other individuals
  • promoting, marketing and advertising our products and services
  • sending promotional communications which are relevant and tailored to individual customers
  • administering reward or loyalty schemes
  • understanding our customers’ behaviour, activities, preferences, and needs;
  • improving existing products and services
  • developing new products and services
  • complying with our legal and regulatory obligations;
  • preventing, investigating and detecting crime, fraud or anti-social behaviour
  • handling customer contacts, queries, complaints or disputes
  • managing insurance claims by customers
  • taking appropriate legal action against third parties
  • handling legal claims or regulatory enforcement actions taken against us
  • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders

HOW TO CONTACT US

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

Have any questions or feedback about this notice Want to exercise any of your rights as set out above, or have a complaint

please don’t hesitate to contact us. You can contact our privacy team by dropping us a line at [email protected].

OPT-OUT POLICY

Delete Your Account By Sending Email

  • 1. Write a email account that is registered with us the application or website.
  • 2. Now compose an email and enter the email address [email protected]
  • 3. On SUBJECT Type “REQUEST TO DELETE MY ACCOUNT”.
  • 4. Now write an email requesting them to delete your account from their database, and to wipe all your information with them, if any. A sample of how to compose your email.

Delete You Account By Phone Call

  • 1. Call our customer line: +91 6290659563
  • 2. Ask them to delete your account.
  • 3. Prove to them that you are the owner of the account by providing them your account details.
  • 4. Retain the message or notification that they will send to you thereafter.

Controller of personal data

LARS LIFESTYLES RETAIL STORES LLP

103, FORESHORE ROAD, SHIBPUR, HOWRAH - 711102, WB INDIA

Email: [email protected]